We are committed to
providing the best customer satisfaction possible. We will gladly
refund or replace any defective item and most non-defective items.
However, we reserve the right to charge a restocking fee of up to
15-20% of the order. Within 30 days of receipt of your order,
you may return products that:
- Are in their
original packaging
- Have original
manufacturer information
- Are not used,
installed, or disassembled
- Are not damaged
due to incorrect installation
- Do not having
missing parts, hardware or instructions
The
following orders are not returnable:
- Custom or
special orders
- Automotive
repair manuals
- Electrical Parts
and Components (Such as: ECU's, Push Button Units, relays, air
mass meters, etc)
Once we have received your return, conducted an inspection of the
return, and verified that your return meets the above guidelines, a
full refund will be issued. All applicable sales taxes will be
refunded. The cost of shipping will be credited only in those
instances that the return is a result of our error. C.O.D. shipments
will not be accepted.
Items incorrectly shipped to our PARTS DEPARTMENT will not be
returned. Items not purchased from our PARTS DEPARTMENT will
not be accepted.(please send a copy of the original invoice)
Core Returns
If you would like
to return an item associated with a core return value, please submit
your request through our
Returns form, within 30
days or your order. Please
note:
- All fluids must
be drained from the core
- The core must be
securely wrapped in plastic and sealed
- Cores must be
returned in the packaging used in the shipment of the order sent
to you
- Your core will
be inspected to determine if the core is rebuild-able
- Core return
shipping charges are the responsibility of the customer. These
are not refundable.
Refunds
We will issue a full refund for any returned
products when your return meets the above requirements. The cost of
shipping will be credited only in those instances where the return
is a result of our error.
Damaged Products
If your product has been damaged in shipment,
please complete our form at Returns within 24 hours of receipt of
your product to begin the returns process. We'll then contact you
via email with further instructions on filing your claim.
Labor
We will not refund any labor
costs incurred by you or the installer of the products purchased at
this website.
Guarantee
MB ORLANDO PARTS DEPT.
guarantees the workmanship of the products sold u to 12 MONTH OR
10.000 MILES. If you have received a defective product, please
review the manufacturer information included with your new product.
If you wish to return it, please visit our returns form for more
information.
Questions, problems,
suggestions?
If you have any problems with
your order, please don't hesitate to contact us.
You can reach us by phone, fax, or
email
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